Instructional Designer

Austin, Texas
Not Specified
May 16, 2019
May 18, 2019
Job Type
Full Time
Minimum Experience Required
10 years
Manages Others?
PDS Tech is seeking an Instructional Designer  for a 4-Month Contract  in Austin, TX (north of the Domain).

If you are interested, please apply here or email your resume to Jill Maasberg at .

In this role you will identify training needs   and create instructor-led, self-guided, and virtual training  . The successful candidate will challenge learners’ understanding through relevant activities, author measurable learning objectives  , and develop materials   that promote transfer, retention, and application.

Please note: Applicants must provide a writing sample to be considered. A plus,  bilingual in English and one of the following languages: Chinese, Portuguese, Japanese, or French. 
About You:  
  • Training development  experience involving adult learners , such as in a call center and/or customer service and support environment 
  • Superb written and verbal communication skills and proficiency writing instructional content. 
  • Proven effectiveness with global and virtual teams 
  • Proven ability to create content for regional audiences with a focus on localization 
  • Experience analyzing, building, and assessing curricula for classroom-based, asynchronous and synchronous virtual training  environments. 
  • Fluency with instructional systems design models and methodologies, best practices, authoring tools, and learning management systems integration. 
  • Experience as a solo or lead content developer on Instructional Systems Design projects related to adult learners. 
  • Experience creating learning content for multicultural adult audiences 
  • Knowledge of project management and time management tools and methodologies. 
  • Proven proficiency with iOS and macOS products, services.  
  • Proficiency with applications including Pages and Keynote.  
  • Exposure to Web authoring and multimedia tools such as basic HTML, Dreamweaver, JavaScript, CSS, and Pixelmator, and Photoshop.  
  • Bilingual is a plus (Mandarin, Japanese, French, Portuguese)  
About the Role:  
  • Design, create, and evaluate curricula to support contact center Advisors  (customer support and technical support) in various queues. 
  • Work with stakeholders to conduct training needs analyses. 
  • Design course learning objectives following Bloom’s Taxonomy.  
  • Create experiential activities  appropriate for targeted learners. 
  • Work closely with subject matter experts and content developers to create, revise, and maintain training content for course portfolios. 
  • Develop valid assessment questions correlate to learning objectives and assist with item vetting and updating. 
  • Design, develop, and maintain classroom, virtual classroom, and self-paced training content using traditional instructional design and rapid development strategies.  
  • Promote and participate in intra- and inter-team innovation, technology integration, process improvement, and collaboration. 
  • Develop training modules as assigned 
  • Work with Subject Matter Experts to review training 
  • Deliver modules based on established due dates 
  • Develop Instructor Lesson Plans/Instructor/Proctor Guides (ILT)  
  • Develop classroom requirements (ILT)  
  • Develop Online Content (for ILT)  
  • Application process 

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