Director of Associate and Labor Relations

Sterling, Virginia
Not Specified
May 23, 2019
Jun 09, 2019
Job Role
Executive, Management
Job Type
Full Time
Travel Required
Up to 50%
Minimum Experience Required
6 years
Degree Required
4-Year Degree
Manages Others?

About us   

About us  

Swissport International AG, on behalf of more than 850 client-companies, provides best-in-class airport ground services for some 282 million passengers annually and handles approximately 4.8 million tons of air cargo at 122 warehouses world-wide. With a workforce of some 66,000 the world’s leading provider of airport ground services and air cargo handling is active at more than 300 airports in 50 countries on six continents. In 2018 the Group generated a consolidated operating revenue of EUR 2.99 billion. 

Job Summary  

Reporting to the Vice President for Human Resources, the Director of Associate and Labor Relations performs a wide variety of duties related to the grievance and arbitration issues; complaint investigations; and employee relation concerns including, but not limited to providing interpretation on the application of collective bargaining agreements. 

The Director of associate and Labor Relations is responsible for all labor and employee relations matters in the USA. The Director of Associate and Labor Relations will be the chief spokesperson in contract negotiations, responsible to plan for, negotiate, and implement collective bargaining agreement (CBA) renewals. The incumbent will actively interact with and advise operations managers and regional leadership on a wide range of labor relations matters, including disciplinary actions and contract administration. They will represent the company in arbitration cases and before the National Labor Relations Board. The Director of Associate and Labor Relations will also address union organizing activity, deliver positive employee relations training and campaign support to managers and field HR as necessary. 

The location for this role is flexible as it will support Swissport USA. 

Job Responsibilities  

The following responsibilities are associated with this job role: 

  • Coordinates with local and regional operations leadership to obtain alignment on negotiations strategy and direction 
  • Drafts contract proposals and counterproposals as necessary prior to and during negotiations. 
  • Finalizes negotiations settlement and prepares a detailed Memorandum of Agreement for signature by the parties. 
  • Establishes and maintains rapport with union leaders 
  • Advises and provides oversight to grievances, arbitration cases, and unfair labor practice charges. 
  • Creates presentations and leads informative discussions and/or training sessions with operations leaders, HR colleagues, and Labor Relations teammates. 
  • Contributes to the development and improvement of company-wide practices, processes, and forms. 
  • Collaborates to ensure legal compliance with federal, state, and local regulatory requirements. 
  • Responsible for administering employee labor contracts, investigating and responding to grievances; assisting in legal issues related to labor and employee relations 
  • Develops procedures for field leadership in alignment with Swissport’s vision, mission, core values, CBA’s policies, procedures, as well as federal, state, and local laws. 
  • Meets regularly with VP of Human Resources to advise on current/emerging issues, provides updates and recommends actions within all areas of position responsibility 
  • Represents Swissport at Unfair Labor Practice Charge hearings, negotiates settlement agreements. 
  • Provides guidance including training to leaders regarding building and sustaining work relationships, including guidance on coaching and counseling, corrective action and performance management; and assist the VP in building positive relationships within Swissport 
  • Participates in hearings and mediations by performing such tasks as interviewing potential witnesses, hearing preparation, and preparing exhibits. 
  • Monitors complain and grievance process and adhere to timelines; 
  • Maintains records of grievance actions, formal investigations, and complaints; 
  • Analyze Collective Bargaining Agreements to develop the interpretation of how to best apply the terms of the contract 
  • Development of procedures and improvements or changes to CBAs that optimize adherence to the CBA requirements 

Qualifications and Competencies  

  • Bachelor’s Degree in a related field and/or related subject with a minimum of 10 years HR experience including significant labor management, employee relations and complaint investigation experience in both union and non-union environments- Advanced Degree, such as an MBA, JD or Master’s in Industrial Relations is preferred. 
  • 6-8 years of applicable experience in labor relations, ideally in a multi union environment. 
  • Demonstrated leadership in driving change within an organization to meet and exceed business objectives. 
  • Must possess thorough knowledge, technical mastery, skill and judgment in the application of relevant federal, state and local employment and labor laws and regulations. 
  • Demonstrated experience with managing all aspects of labor negotiations 
  • Mediation and effective conflict resolution, facilitation and consultation skills are required along with a skill in fact-finding, analysis, problem-solving and consulting to identify problems and recommend solutions. 
  • Ability to multi-task and work effectively in a fast-paced environment while being meticulous with details. 
  • Applicants must have the ability to exercise considerable judgment and discretion in establishing and maintaining good working relationships across Swissport. 
  • Applicants must possess excellent written verbal and presentation communication skills, and strong leadership skills. 
  • Familiarity with the uses of databases, data analysis and modeling as management tools required. 
  • Must be willing and able to travel more than 50% of the time. 

Equal Employment Opportunity Statement  

Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category. Candidates who are offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law. 

Job Type: Full-time 


  • labor management, employee relations: 10 years (Required) 
  • in labor relations, ideally in a multi union environment: 6 years (Required) 


  • Bachelor’s (Required) 

Required travel: 

  • 50% (Preferred) 

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