Crew Chief - Airport Operations - SBA

Santa Barbara, California
Not Specified
Aug 01, 2019
Oct 01, 2019
Job Type
Full Time
Degree Required
High School
Manages Others?

Contour Aviation is a long established aviation services company with diverse capabilities including scheduled airline operations, Part 91/135 aircraft management, on- demand charter, an aircraft sales division, three Fixed-Base Operations, a FAR Part 145/EASA certified aircraft maintenance facility providing airframe maintenance, avionics installations/repairs, and component overhaul services, and a FAR 141 pilot and maintenance training operation. Our fleet of approximately 30 aircraft operate almost 20,000 flight segments annually and the company is now ranked as one of the ten largest Part 135 operators in the country. 

At Contour, our core values are at the heart of everything that we do and every decision we make. Constant throughout all of our lines of business is a commitment to integrity and safety. Our team members consistently display an attitude of excellence and the ability to think like a customer. We recognize that there is strength in unity and work together as a team to accomplish our ambitious goals. 

Contour’s rapid growth has created exciting employment opportunities. We invite you to become part of the family. 

Summary of Essential Duties:  

  • Greet and assist all customers in a prompt, friendly and courteous manner 
  • Provide check-in assistance, ticketing changes, re-booking of itineraries and special service requests for passengers 
  • Check and accept passenger baggage 
  • Board/deplane flights and escort passengers to and from aircraft as needed, includes pushing wheelchairs and assisting other passengers with additional needs 
  • Comply with all safety procedures and airline policies 
  • Provide accurate gate, flight arrival and departure information, as well as answer general inquires 
  • Assist unaccompanied minors and passengers with special needs, resolve customer concerns 
  • Maintain thorough knowledge of policies and processes pertaining to unaccompanied minors, law enforcement officers, hazardous materials, and other regulatory requirements 
  • Provide clear and accurate communication to passengers, agents, flight crews and vendors 
  • Responsible for maintaining the safety and security of the ramp at all times 
  • Monitor customer safety during boarding and deplaning, and assist customers in a friendly and courteous manner 
  • Marshal aircraft on the ramp (e.g. directing, assisting and parking all arriving, departing and towed aircraft) 
  • Observe safe ground-handling procedures and maintenance of ground service equipment, including the performance of equipment checks 
  • Comply with all safety procedures and airline policies 
  • Careful handling of customer baggage, and company material; frequent lifting, loading/unloading, sorting and transfer of baggage, and company material 
  • Service aircraft as needed (e.g. aircraft lavatories, potable water, window wash, deicing and commissary items) 
  • Assist in ramp set up and storage of equipment and baggage 
  • Perform other job related duties as assigned.

Summary of Essential Duties as a Lead Airline Customer Service Representative/Ground Security Coordinator:  

  • Entry level management position 
  • Oversee the day-to-day operation to ensure compliance with customer service standards, Company standards, and regulatory standards. 
  • Assist management with staffing to include, but limited to schedules, outages, vacations, etc. 
  • Act as liaison between stations operations and members of management to include but limited to email correspondence, shift summaries, IROPS communication, etc. 
  • Assist management for upkeep of training records for all employees to include, but not limited to classroom training, on-the-job training (OJT), recurrent training, etc. 
  • Actively involved with respect to airport operations, meetings and all planning sessions. 
  • Other tasks as assigned by management. 
  • At least nine (9) months of active status as an Airline Customer Service Representative/Ground Security Coordinator. 
  • Must be authorized to work in the US. 
  • Must be 18 years of age or older. 
  • Basic knowledge in Microsoft suite of products including Excel, Outlook, and Word, and also have a basic understanding of similar soft wares  
  • Must be willing to comply with necessary pre-employment checks mandated by TSA and/or Department of Transportation. 
  • Must pass a background check including a government required fingerprint-based criminal history records check. 
  • Possess a valid driver’s license and good driving record 
  • Must have a high school diploma, GED or equivalent. 
  • Must read, write, speak, and understand English. 
  • Able to lift 75lbs routinely with or without reasonable accommodation 
  • Have a friendly, outgoing and enthusiastic personality 
  • Able to work in stressful situations and tight time constraints 
  • Be self-motivated and a team player 
  • Able to work nights, weekends, holidays, and varying schedules 
  • Experience in aviation or aviation related educated preferred 

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