Returns & Customer Service

Team Global
Trumbull, Connecticut
Not Specified
Oct 21, 2020
Nov 21, 2020
Job Role
Customer Service
Job Type
Manages Others?

ENG-SIKJP00002604 - TeamGlobal now offers a 401(k) plan with matching funds. Our client's Sustainment Ops Repair and Warranty Team is looking for an Analyst to support the Repair and Warranty Material process.This position offers a great opportunity to get insight into the business by working with various departments and being exposed to a wide variety of topics. Role and responsibilities can expand over time. For further details please read on.


* Processing inbound material to supply chain, shelf and Engineering

* Review of daily Planning Sheet

* Validation of required documents

* Processing Engineering requests via SharePoint

* Review Customer contract information for processing of material

* Manage daily input of unserviceable material

* Work closely with Customer service, Quality, Engineering and Supply Chain

* Validate and approve warranty requests

* Coordinate inventory requests with both Planning and warehouse

* Resolve issues in order to proceed with processing of part

* Trouble shooting of system errors within process

* Review and approve documentation supplied

* Manage weekly metrics and goal

* Other tasks as assigned by manager

#Skills and Experience

* Education - Associate Degree

* High level of data analysis and reporting experience

* Working knowledge of MS Excel

-* MS PowerPoint

* Excellent communication skills

* Detail oriented

* Analytical thinking

* Problem solver

* Previous experience with SAP a plus but not requirement.

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