Returns & Customer Service

Employer
Team Global
Location
Trumbull, Connecticut
Salary
Not Specified
Posted
Oct 21, 2020
Closes
Nov 21, 2020
Sector
Other
Job Role
Customer Service
Job Type
Permanent
Manages Others?
No

ENG-SIKJP00002604 - TeamGlobal now offers a 401(k) plan with matching funds. Our client's Sustainment Ops Repair and Warranty Team is looking for an Analyst to support the Repair and Warranty Material process.This position offers a great opportunity to get insight into the business by working with various departments and being exposed to a wide variety of topics. Role and responsibilities can expand over time. For further details please read on.

#Duties:

* Processing inbound material to supply chain, shelf and Engineering

* Review of daily Planning Sheet

* Validation of required documents

* Processing Engineering requests via SharePoint

* Review Customer contract information for processing of material

* Manage daily input of unserviceable material

* Work closely with Customer service, Quality, Engineering and Supply Chain

* Validate and approve warranty requests

* Coordinate inventory requests with both Planning and warehouse

* Resolve issues in order to proceed with processing of part

* Trouble shooting of system errors within process

* Review and approve documentation supplied

* Manage weekly metrics and goal

* Other tasks as assigned by manager

#Skills and Experience

* Education - Associate Degree

* High level of data analysis and reporting experience

* Working knowledge of MS Excel

-* MS PowerPoint

* Excellent communication skills

* Detail oriented

* Analytical thinking

* Problem solver

* Previous experience with SAP a plus but not requirement.

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