Help Desk Analyst II

Employer
Team Global
Location
Carson, California
Salary
Not Specified
Posted
Oct 19, 2020
Closes
Oct 20, 2020
Sector
Other
Job Type
Permanent
Manages Others?
No

ENG-SAFJP00002809 - TeamGlobal is recruiting for a Help Desk Analyst to perform basic first-line troubleshooting and support to end-users or assign / escalate for resolution. This includes troubleshooting and resolving issues regarding LAN issues, application issues, server, devices, desktop issues, proprietary applications, mobile devices, and PC support in a Windows environment. This position is responsible for the management and maintenance of purchasing, inventory as well as hardware/software inventory for the department and working with application support technicians to create user manuals. For more information, please read on.

#Duties:

* Perform basic first-line troubleshooting and support to end-users or assign / escalate for resolution. This includes troubleshooting and resolving issues regarding LAN issues, application issues, server, devices, desktop issues, proprietary applications, mobile devices, and PC support in a Windows environment. * Responsible for the management and maintenance of purchasing, inventory as well as hardware/software inventory for the department and working with application support technicians to create user manuals.

* Work with multiple departments and be highly collaborative internally to provide exceptional customer service with a sense of urgency working closely with others to coordinate support.

* Provide first and second tier technical support of information technology systems, production, office staff and visitors; Install, maintain and troubleshoot workstations, printers, desktop software and other systems.

* Build, deploy and support PCs running Windows 7 and business software applications for end users;

* Rollout and manage software updates including, but not limited to, Catia, Autodesk, Windows updates, Java and Flash; Log all IT issues and resolutions including the creation and maintenance of clear, readable and accurate technical documentation;

* Train and mentor end users on the proper usage of company computers, internet, intranet and other resources.

* Help maintain procedural documentation and training materials that illustrate to end-users the basic operation of systems and how to avoid virus infections or security issues;

* Sizing and ordering computers for various uses; Management of IT stockroom;

* Track, support and license usage;

* Testing and research technology to ensure the effective implementation and function of new technologies within the current and future IT infrastructure.

#Qualifications:

* 2 - 4 years experience

* Experience providing helpdesk and desktop support for laptops and PC's in an enterprise environment

* Ability to provide timely resolution for all end-user requests and root cause analysis for issues;

* General education in computer systems or related certifications or training;

* Proficient in the use of required operating systems, programs and backup programs/devices.

* Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.

* Knowledge of popular operating systems, software applications, and remote connection systems.

* Ability to solve complex hardware and software issues.

* Professional written and interpersonal skills are essential when communicating with customers and clients

* Ability to prioritize and manage several milestones and projects efficiently

* Comfortable working in and assisting others through company help desk software, in addition to other remote

access desktop programs

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