Pilot Operational Support Representative
About the Job
Under the direction of the Director, Pilot Operational Support, the Pilot Operational Support Representative will answer technical questions received from the Falcon customer pilots; brief Falcon operators during customer seminars or dedicated ops briefings; assist operators with regulatory compliance (e.g. LOA or equivalent approvals); and collect ops regulatory feedback. The Representative will assist other DFJ departments (including Sales, Contracts, Spec & Design and Customer Service) with technical matters dealing with regulatory issues and flight operations.
Please note that this is not a flying position. It is primarily an office-based position, with estimated 20% travel.
- Provide timely and technically accurate answers to customer pilots, coordinated with Dassault Aviation Direction du Soutien Operationel FALCON and DFJ Customer Service;
- Hold periodic sessions at Pilot training facilities located in the US
- Assist DFJ Sales with aviation technical matters related to both regulatory issues and flight operations;
- Provide pilot briefings to Falcon pilots, customer seminars or dedicated ops briefings;
- Collect ops regulatory feedback;
- Filter and redirect field reports or questions to the adequate department/person;
- Provide documented feedback to the company for significant events or questions.
- Must have a Bachelor’s degree in aviation/equivalent science degree, or equivalent aviation/operations.
- Must have 5 years’ experience dealing with jet aircraft (preferably corporate jets and especially
- Good knowledge of all aircraft systems;
- Good knowledge of operating procedures and flight documentation;
- Knowledge of aircraft flight operations;
- Knowledge of pilot training and the related training providers/centers;
- Knowledge of operational regulations applicable to corporate aircraft operation.
- Knowledge of commercial aviation, general aviation and turbojet aircraft preferred.
NON-PRINCIPAL DUTIES/RESPONSIBILITIES (NON-ESSENTIAL FUNCTIONS):
- Provide technical support to Airworthiness Authorities on request (as a support to operator applications for specific operations)
- Attend Flight Operations related events (seminars and conferences) and provide feedback to the Company
ADDITIONAL DESIRED QUALIFICATIONS:
- Experience with aviation technical communications.
- Aircraft pilot license.
- Organized and autonomous.
- Knowledge of company procedures and organization.
- Mainly during day shift (8:30a.m. – 5:00p.m. M-F)
- Flexible work days and hours to accommodate the operational needs of the Flight Department
- Office and aircraft hangar environment
- Use of telephone, personal computer, and various mobile communication devices
- Travel, both domestic and international, required with occasional extended periods of travel away from home base
- Balance and coordination of administrative duties required