Customer Service Agent – Ravn Alaska Airports

Employer
Ravn Alaska
Location
Anchorage, Alaska
Salary
Not Specified
Posted
Apr 04, 2019
Closes
Aug 04, 2019
Sector
Air Carrier
Job Type
Permanent
Hours
Full Time
Degree Required
High School
Manages Others?
No

DATE: April 2, 2019 
TO: All Qualified Applicants 
FROM: Human Resources 
RE: Customer Service Agent  
LOCATION: Anchorage, Alaska 
CLOSING DATE: Open Until Filled 
 
This announcement is for a Customer Service Agent with Ravn Air Group. 
This position reports to the Anchorage Airport Supervisor and is 
responsible for ensuring that every customer is served in an efficient, 
thorough and courteous manner. The successful candidate will have a 
professional and friendly demeanor, and the ability to work efficiently in a 
fast-paced environment. 
 
This is a non-exempt, full time, benefits-eligible position. Position works a 
flexible schedule in Anchorage, which includes nights, weekends, and 
holidays. 
 
Minimum Qualifications 
  

  • High School Diploma or GED required; 
  • Strong customer service skills; 
  • Ability to prioritize multiple tasks; 
  • Able to work with minimal supervision in a public setting, while maintaining focus  
  •  
around multiple employees and distractions;
  • Ability to safely lift up to 50 pounds on a consistent basis; 
  • Professional appearance and demeanor; 
  • Attention to detail and accuracy is required at all times; 
  • Requires a strong safety awareness and the ability to adhere to Safety  
  •  
 Management Systems (SMS);
  • Able to pass a comprehensive background check; 
  • Comfortable working in an airport environment around odors and sounds typically  
  •  
 

associated with operating aircraft.  

Duties & Responsibilities 
 

  • Responsible for ensuring that every customer is served in an efficient, thorough 
  •  
and courteous manner;   
  • Responsible for placing customer service second only to safety; 
  • Works interactively and cooperatively with all related departments; 
  • Advises customers of any flight updates within established guidelines; 
  • Responsible for completing annual recurrent training relative to regulatory and  
  •  
Company requirements;
  • Maintain confidentiality of Company affairs with customers or within hearing  
  •  
 distance of customers;
  • Promote the Company safety culture, immediately stopping any unsafe acts and  
  •  
 reporting them to supervisor;
  • Other duties as assigned and within the scope of this position.
     
  •  
 


ALL INTERESTED PERSONS ARE ENCOURAGED TO SUBMIT A CURRENT RESUME AND 
COMPLETED EMPLOYMENT APPLICATION TO RAVN AIR GROUP VIA EMAIL, FAX, OR BY 
MAIL: 
 
Email: jobs@flyravn.com 
 
Fax: (800) 616-5081  

Mail: Ravn Air Group, Human Resources, 4700 Old International Airport Road, Anchorage, 
AK 
 
Ravn Air Group is an Equal Opportunity Employer. We adhere to a policy of 
making employment decisions without regard to race, color, religion, 
gender, gender identity, sexual orientation, national origin, citizenship, 
marital status, age or disability. We assure you that your opportunity for 
employment with Ravn Air Group depends solely on your qualifications.  

   

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