Maintenance Control Operations Manager

Appleton, Wisconsin
Not Specified
Apr 19, 2019
Jun 09, 2019
Air Carrier
Job Type
On Call
Minimum Experience Required
2 years
Degree Required
2-Year Degree
Manages Others?
Operating as a regional airline in the United States, Air Wisconsin Airlines performs flying services as a partner with United Airlines.

Currently operating a fleet of CRJ-200 regional jets as United Express, Air Wisconsin Airlines operates throughout the Eastern and Central United States. Air Wisconsin’s team is made up of around 1,800 members dedicated to making our travelers’ experiences safe and pleasant.


With general direction and supervision from the Director of Maintenance Performance, the Maintenance Control Operations Manager will be responsible for managing and coordinating all contingency maintenance during flight operations. The MXC Operations Manager is responsible for effectively developing and leading assigned Mx Control personnel to achieve superior results in all aspects of the daily operation, including career development of each individual assigned. This position coordinates maintenance activities with other departments to ensure flight safety/compliance and minimize operational interruptions. The MXC Operations Manager will assist the Director of Maintenance Performance in the planning and maintaining of assigned budgets for Mx Control. They will also manage the work schedule for the Controllers/shift assigned.


  • Acts as primary Maintenance liaison with Systems Operation Center (SOC) functions to ensure the airline operational flight and maintenance schedules are accomplished. 
  • Supervise Maintenance Control personnel. 
  • Participates in Daily Operations conference call and adjusts schedule and workload planning accordingly. 
  • Administers controls and maintains the Aircraft Minimum Equipment List and Configuration Deviation List.  
  • Responsible for addressing all publications critiques as they relate to the Minimum Equipment List (MEL), Configuration Deviation List (CDL), Maintenance Operations Control Manual (MOC), and the General Maintenance Manual (GMM). 
  • Process Minimum Equipment List (MEL) and Configuration Deviation List (CDL) revision in accordance with Federal Aviation Regulation program requirements. 
  • Works with FAA FOEB and Aircraft Manufacturer to develop and enhance MEL relief. 
  • Participates in the MMEL Industry Group Meetings with Airline and FAA representatives.  
  • Ensure all aircraft are operating in accordance with MEL/CDL procedures. 
  • Track and account for mechanical delays and cancellations. 
  • Ensure that all specified policies, practices and procedures are complied with, and follow Company policies and procedures for completion of assigned duties. 
  • Creates and maintains the work schedule, Vacation bidding and Open Line bidding processes for Maintenance Control as defined in the MOC Manual. 
  • Will fill any open shifts on the Maintenance Control desk where needed due to items including but not limited to, FMLA events, military leave, training or attrition. 
  • Oversees & Monitors daily aircraft activity to identify repeat tail specific aircraft discrepancies and facilitate their repair through the Callback program. 
  • Coordinates with Flight Pubs to ensure all Minimum Equipment List (MEL) and Configuration Deviation List (CDL) revisions are accurate and update the Sabre Maintenance Control program with changes as applicable. 
  • Creates and maintains Daily Performance, First Time Fix, and aircraft MEL count data to present to Senior/Executive Management. 
  • Develop, maintain and implements Maintenance Control Training as it pertains to recurrent training, computer based training, station visits (when applicable), or personal training (where applicable) to enhance a Maintenance Controllers knowledge of aircraft related systems and MOC processes/procedures. 
  • Creates and maintains training aids or advanced troubleshooting tools to allow the maintenance controllers to be prompt and precise in their troubleshooting. 
  • Will attend meetings with maintenance Reliability, Tech Services and Materials management to provide input on specific aircraft or component/system concerns. 
  • Provides overall leadership in establishing an efficient and effective team through continuous performance feedback. 
  • Maintains communication with regulatory agencies; fostering partnership through effective communication. 
  • Promotes and fosters a safe and secure operating environment. 

  • Associate Degree in Aviation Maintenance or Engineering discipline, or equivalent practical experience. 
  • FAA Airframe and Powerplant license (required)* 
  • Four to six years aircraft maintenance experience in a FAR Part 121 Air Carrier operations. 
  • Minimum of two years of Maintenance Control experience. 

Equal Opportunity Employer Minorities/Women/Veterans/Disabled